At Blyntera, we strive to provide high-quality educational content and services. We understand that circumstances may arise where you need to request a refund. This Refund Policy outlines our guidelines for refunds and cancellations.
Please read this policy carefully before making a purchase. By purchasing our products or services, you agree to the terms of this Refund Policy.
We offer a 14-day satisfaction guarantee for our digital courses. If you are not satisfied with your purchase, you may request a refund within 14 days of the purchase date, provided you meet the following conditions:
When a refund is requested, access to the course will remain active until the refund request is processed. Once a refund is approved and processed, access to the course and associated materials will be revoked immediately.
Refunds will not be provided in the following circumstances:
For monthly subscription services, you may cancel your subscription at any time. Refunds for the current billing period will be issued on a prorated basis, calculated from the cancellation date to the end of your billing cycle.
For annual subscription services:
All subscriptions are set to auto-renew by default. You may cancel the auto-renewal feature at any time through your account settings or by contacting our customer support. Canceling auto-renewal will not terminate your current subscription; you will continue to have access until the end of your current billing period.
For live webinars and events, our refund policy is as follows:
| Time Before Event | Refund Percentage | Transfer Option |
|---|---|---|
| More than 14 days | 100% refund | Available at no cost |
| 7-14 days | 75% refund | Available at no cost |
| 3-6 days | 50% refund | Available for a 15% fee |
| Less than 3 days | No refund | Available for a 25% fee |
If you are unable to attend a live event, we typically provide recordings to registered participants. In such cases, access to the recording is considered fulfillment of our service, and no refund will be provided solely for inability to attend the live session.
If Blyntera cancels an event, we will provide you with either:
We are not responsible for any additional costs incurred (such as travel or accommodation) in relation to a canceled event.
For custom development projects, consulting services, or personalized training:
Deposits for custom work are generally non-refundable as they secure our resources for your project. Milestone payments are tied to specific deliverables and are non-refundable once the associated milestone has been completed and approved.
To request a refund, please follow these steps:
When requesting a refund, please provide:
We will process your refund request within 5 business days. If approved, the actual refund may take an additional 3-10 business days to appear in your account, depending on your payment provider's policies.
Refunds will be issued using the same payment method used for the original purchase. If this is not possible, we will contact you to arrange an alternative refund method.
If you experience significant technical issues that prevent you from accessing or using our products or services, and our support team cannot resolve these issues within a reasonable timeframe, you may be eligible for a full refund regardless of the standard policy timeframes.
We understand that exceptional circumstances may arise. In cases of serious illness, bereavement, or other extenuating circumstances, we may consider refund requests outside our standard policy on a case-by-case basis. Documentation may be required.
Products or services purchased with a promotional discount of 50% or more are generally non-refundable unless required by law. Products obtained through special promotions, contests, or as bonus items are also non-refundable.
This Refund Policy does not affect your statutory rights as a consumer. If you are a consumer in the European Union, you have the right to cancel your order within 14 days without giving any reason under the Consumer Rights Directive, subject to the exceptions noted for digital content where you have explicitly agreed to waive your cancellation rights by beginning to download or stream the content.
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after such changes constitutes your acceptance of the new Refund Policy.
If you have questions about our Refund Policy or need to request a refund, please contact our customer support team at:
Email: support@blyntera.com
Phone: +44 1591 684884
Blyntera
733 Lisa Highway
New Stevefurt TS19 9ES
United Kingdom
Registration Number: 12562681